Director of Resettlement Assistance Services

Accepting Applications @Catholic Social Services and Catholic Charities
  • Edmonton, AB, Canada View on Map
  • Post Date : May 6, 2024
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Job Detail

  • Job ID 7427

Job Description

Our client, Catholic Social Services (CSS) is an agency guided by faith to care for and bring hope to people in need with humility, compassion, and respect.

Catholic Social Services carries out their mission with compassion and competence and in accordance with the social teachings of the Catholic Church. They welcome and celebrate the diversity of their employees and volunteers who choose to work with their agency in support of their mission, values, and principles. CSS is guided by faith to serve people of all faiths, or no faith, while always respecting their personal freedom and dignity.

With a directive from the Archdiocese of Edmonton to help those in the community who need it most, Catholic Social Services continues to be blessed with its offering having started with a small staff that offered only family and child services in Edmonton to growing the Agency throughout the province operating in four services areas including Children, Family & Community Services (CFCS), Community Outreach & Disability Services (CODS), Immigration & Settlement Services (ISS) and their Central division that offers a variety of services for the geographical area.

Catholic Social Services serves a large geographical area stretching from Edmonton in the north to Innisfail in the south and all the way from Jasper in the west to the Saskatchewan border to the east. The care they provide offers a safe place for women leaving abusive relationships, homeless youth to rebuild their lives, and enables people with disabilities to live life to its fullest. Catholic Social Services offers support for the settlement of immigrants and refugees as well as providing counselling that strengthens individuals and families, helps recovering addicts and supports women facing crisis pregnancies.

For further information on Catholic Social Services, please visit their website at


Reporting to the Vice President of Immigration & Settlement Services (ISS), the Director plays a critical role in the development of programs and procedures in accordance with the mission, vision, guiding principles, core values and agency strategic direction. The Director is responsible for ensuring CSS clients are welcomed in the spirit of humility, compassion, and respect. This position is integral to the Immigration and Settlement Service senior leadership team and focuses on the most vulnerable clients in our care, those requiring Wrap-Around Services. The Director is responsible for the operation of the CSS’ Refugee Assistance Program, Case Management program and other wrap-around supports which enable refugees and other vulnerable newcomers to heal and begin their new life in Canada. Key accountabilities include ensuring compliance with federal government requirements, planning and development of programs and procedures in accordance with agency’s policies and building effective collaboration between different teams within the service area and others in the Resettlement and Settlement sector.




  • Provides strategic management and oversight of the service area, and any other function as may be assigned.
  • Oversees the general management of a comprehensive group of programs, including program development, delivery and evaluation, and budget functions.
  • Align the agency’s new five-year plan, “Let Love Alone Speak” with ISS operational and strategic directions and provide input to ongoing and future strategy.
  • Establish and maintain strong relationships with program management, to identify program needs and provide support in seeking solutions.
  • Maintain awareness of external and internal social service, political and economic landscapes that may impact the agency.
  • Create strategic alliances with key stakeholders to better meet emerging, and future, client needs and enhance the agency and the immigration sector’s long-term strategy.
  • Work with funding agencies to ensure ongoing funding for programs.
  • Collaborate with other members of the service leadership team to promote the agency’s mission by identifying and developing programs/services to meet changing community needs.
  • Collaborate with other providers in the resettlement and settlement sectors in Alberta, and nationally, to ensure long-term sectoral and client success.


  • Engage others to accomplish organizational goals and strategies through supportive, empowering, and respectful coaching strategies for direct and indirect reports.
  • Provide expert support to leaders and teams throughout the agency, including in other service areas, as well as administration teams such as: Finance, Human Resources, Digital Services and Innovation, Internal Asset Management and Development and Community Relations teams.
  • Ensure employees under your leadership have established performance expectations and professional learning plans and hold an ongoing vision for the growth and development of staff and leaders within the Service Area.
  • Create a positive culture and productive work environment that attracts and retains top talent.
  • Ensure employees work in a safe and secure environment and follow safe practices.
  • Direct and participate in new business development activities to support agency objectives and goals.
  • Provide leadership in the development of short- and long-term strategic financial objectives.


  • Oversee operational management of the Immigration and Settlement Service to ensure appropriate resource allocation, including staffing.
  • Work closely with the CSS’ Finance team to ensure compliance with funder stipulations on budgets.
  • Provide guidance in the development of systems, processes, protocols, and tools to better support the facilitation, collection and sharing of program knowledge.
  • Streamline and optimize Service/Regional processes and controls for all programs you are accountable for through continuous improvement and optimization of technology solutions.
  • Recognize the inherent risks involved in the delivery of social service programming and be able to identify, evaluate and develop strategies to mitigate risk while maintaining quality service delivery and care.
  • Keep the Vice President informed of the department’s operations through various means (e.g. client incident reporting, serious occurrence reporting, monthly and quarterly progress reports, consultation meetings,).
  • Participate in the recruitment and appointment of ISS Program Managers.
  • Convene, conduct, and ensure serious occurrences and internal investigations are completed in accordance with Agency expectations.
  • Manage high-risk, complex, and multidisciplinary issues.
  • Develop metrics and monitor performance for area of responsibility.
  • Oversee and direct the Council on Accreditation re-accreditation process for the region.
  • Perform any other duties deemed necessary by the Vice President of Immigration & Settlement Service.



  • Review, evaluate and create better processes and systems to increase clarity of roles, to create contingency plans for 24/7 operation and to alleviate some of the stressors to create a better work environment and team engagement.
  • Build trusting and effective relationships with key government stakeholders – delivering and supporting the VP ISS on the fulfillment and negotiation of the government contracts.
  • Create trusting and collaborative relationships internally and with key stakeholders within the Settlement and Re-Settlement services sector.


Given the pivotal role this individual will be expected to play in achieving the strategic objectives of the company and in supporting the success of the organization, it is essential that the successful candidate possess the following core competencies, experience, and attributes:



  • Bachelor’s degree in human services, business administration or related discipline is required.
  • Master’s degree is preferred.



  • Minimum 7 years demonstrated experience in progressively responsible leadership roles.
  • Prior experience at a senior level in the not-for-profit, charitable, or public sectors is preferred.
  • Exemplary written and verbal communication skills with experience in writing proposals, grants and/or contracts.
  • Must have gained experience either professionally or personally in multi-cultural environments, having “worldly” experiences, compassion and understanding.
  • Ability to speak another language other than English, would be an asset.
  • Equivalent combinations of education and experience may be considered.


Personal Profile


  • Able to operationalize service strategies and identify resource requirements to effectively lead departmental level performance and outcomes.
  • Maintains a professional and positive leadership style even under changing or uncertain conditions.
  • Works well with a wide range of individuals to provide support, coaching, encouragement, and directions.
  • Engages others to accomplish Agency goals and strategies.

Business Acumen

  • A strategic thinker who can analyze internal and external environmental factors in order to identify current and future opportunities, challenges and risks.
  • Exceptional business Knowledge and experience working in in a multi-function non-profit and/or government organizations is a strong asset.
  • High level of understanding of Quality and Performance Improvement processes.
  • Maintain a performance and outcomes-based approach in managing human services.

Analytical/Critical Thinking

  • Applies systematic, logical reasoning addressing problems or situations to arrive at an appropriate solution or outcome.
  • Considers the various issues and components of the problem, develops sequential steps to address the situation and determines rational timeframes and priorities.

Decision Making and Judgement

  • Makes timely, informed decisions that consider facts, goals, constraints and risks.
  • Sees the big, long-range picture.
  • Aligns decisions with the Agency’s vision, strategic plan and policies and procedures.


  • Passionate about the mission of Catholic Social Services and understands the intricacies of the non-profit sector.
  • Unwavering commitment to quality programs and excellence in organizational and project management.
  • Remain steadfast and ensures service providers, agencies, community partners, , continue to deliver the level of service agreed upon.
  • An ambassador of the vision, mission, and values, ensuring they are entrenched in all strategic, operational, and service planning.


  • With a senior management presence, is effective at maintaining positive relationships and understands the needs of diverse internal and external stakeholders.
  • Ability to distill complex service delivery or operation material for meaningful communication across different levels of the Agency.
  • Expresses and transmits information with consistency and clarity, using active listening techniques to effectively understand provided feedback, summarizing information according to the audience to promote engagement and increase understanding.
  • Proactively keeps the Vice President, and other members of the senior leadership team, informed of key initiatives and developments in area of responsibility.

Relationship Building and Interpersonal relationships.

  • Effectively builds constructive, friendly, professional relationships and networks of key contacts with people and colleagues.
  • Maintains partnerships that can provide information, assistance, and support.
  • Diplomatically handles challenging or tense interpersonal Insists on same from direct reports.

Ethics and Integrity

  • Earns the trust and respect of others through consistent honesty and professionalism in all interactions.


Competencies and Knowledge

  • Innovation: Able to challenge conventional practices; adapts established methods for new uses; pursues ongoing system improvement; creates novel solutions to problems; evaluates new technology as potential solutions to existing problems.
  • Organizational and Environment Awareness: Show commitment to the Agency vision and strategic goals by acting in accordance with the Agency expectations and through having a solid understanding of the internal environment. Use knowledge of the Agency and business climate to solve issues and accomplish goals and Agency strategies, compile with and enforce Agency policies, procedures, and practices.
  • Communication: Express and transmit information with consistency and clarity, use active listening to effectively understand, provided feedback, summarizing information according to the audience to promote engagement and increase understanding.
  • Teamwork: Work cooperatively and effectively with others to reach a common Participate actively in groups activities fostering a team environment.
  • Planning and Organizing: Accurately estimates duration and level of difficulty of tasks and projects, setting out goals and objectives and work plans to complete.
  • Analytical Thinking: Applying systematic, logical reasoning when addressing problems or situations to arrive at an appropriate solution or Consider the various issues and components of the problem; develop sequential steps to address the situation and determine rational timeframes and priorities.



  • Flexibility and ability to meet the needs of 24-hour service delivery program models.
  • Ability to travel, including overnight stays when required, of approximately 10%.
  • Transportation to attend meetings and presentations in different offices and program.
  • Satisfactory Security checks including Police Information Check (CPIC) and Children’s Intervention Check.
  • Enrolment in the Agency Group Benefits plan as applicable.
  • Valid driver’s license.
  • Manual dexterity required to use desktop computer, laptop, and peripherals.
  • Must sign Sanctity of Life document, agreeing to adhere to Catholicism and Catholic values while working.


An excellent compensation package awaits the successful candidate.


Edmonton, Alberta


This position is hybrid, under the conditions that the successful candidate will be in the Catholic Social Services Immigration & Settlement Services office and/or be at their Reception Houses (2), 3 days a week, which is subject to change depending on the needs of the team.


For the opportunity to join Catholic Social Services in the role of Director of Resettlement Assistance Services, please email your resume to referencing Position ID # APEH-881725.

Should you have an inquiry regarding this position, please contact Max Frank at 587-200-0114 ext. 102 or Terri Davis at 587-200-0114 ext. 101.

For further information on ProFound Talent Inc. please visit:


ProFound Talent is a woman owned and operated business, recognized and certified by Women Business Enterprise (WBE). We pride ourselves in supporting equity, diversity, and inclusion initiatives in our recruitment processes and in our work environment, where every individual feels valued and respected. We welcome applications from all qualified individuals to which you may confidentially share your accommodation needs at time of application. We will adjust our processes to ensure you have an inclusive, fair, and respectful experience that allows you to represent yourself in your unique and most authentic way.


* We thank all applicants for your submissions, however only candidates being considered for this role will be contacted. *