THE ORGANIZATION

Since 1985, Canterra Developments Corp. (Canterra) has been committed to developing and managing commercial properties as well as the assembly and development of residential lands in the Metro Edmonton region. This family owned and operated organization has strong values and is passionate about Edmonton’s thriving and vibrant community. Canterra’s core properties include the centrally located Canterra Centre at 109th Street and Jasper Avenue which encompasses many essential and successful businesses. Immediately next door at 11010 Jasper Avenue is Canterra Suites Hotel, another quality, re-development designed to specialize in the extended stay hospitality industry. A block further to the west is The Devonian, a 10 storey, completely redeveloped, sustainable green building and is ready for full tenancy. The utilization of sustainable Design (commonly referred to as Green Building design following the concepts developed by LEEDS), are some of the key redevelopment considerations that were made in the planning and this project. Canterra has a major, long term vested interest in this up-market section of Jasper Avenue and is committed to maintaining, managing and operating for the long term in the Metro Edmonton region.

For further information on Canterra, please visit their website at www.canterradevelopments.com.

THE OPPORTUNITY

The General Manager (GM) will report directly to the ownership and will have full responsibility and accountability for the operation including full financial performance and risk mitigation.   The General Manager will be responsible for assessing the current state of the operation to gain an understanding of where change and improvement opportunities may exist. This assessment will include the key functional areas of the business, the members of the team and external consultants. Upon assessment, a recommendation will be put forth to the ownership group and once agreed upon, you will develop an action plan that will include key performance metrics, accountability, a communication strategy, and a learning and development plan for the team.

The GM will have three direct reports and a total staff of approximately 20 in addition to contractors. This individual will align the departments in creating processes, policies, procedures and accountabilities to ensure the company goals are being achieved.  The GM will be responsible for ensuring the departments are meeting their accountabilities through communication, helping to remove obstacles, providing mentorship and guidance as needed and providing overall leadership to the organization. The GM has overall accountability for the financial performance of Canterra and mitigating any risk for the organization.

RESPONSIBILITIES

Leadership

• Responsible for all aspects of the business
• Responsible for the full financial performance of the organization including monitoring financial statements, reporting and accounting requirements
• Demonstrate an understanding of the unique challenges and opportunities of an expanding, family owned business
• Establish and maintain open lines of communication and ensure collaboration with fellow team members
• A strong innovator, always striving to create new ideas for the business and in adding value to client experiences
• Promote a culture of high performance and continuous improvement that values learning and a commitment to quality
• Create an environment that is conducive to collaboration, teamwork, performance, integrity and customer excellence
• Display continuous team communications by having regular meetings and by having open communications flowing in all directions
• Mentor team members in developing their skills and knowledge and provide support and opportunities for growth
• Be a change agent throughout the organization by embracing and supporting change initiatives
• Be committed and accountable in all aspects of the business
• Be socially responsible as an individual and support the company’s vision

Property Management

• Work with your leadership team to ensure tenants are supported and given excellence in customer service
• Work with the leadership team in developing a plan to ensure all space is leased and maximized
• Identify and mitigate risk for the organization by working with the leadership team to ensure tenant contractual agreements are reasonable
• Maintain owner relationships through appropriate communication channels
• Responsible for the budgeting and financial success of properties under management by Canterra
• Conduct performance reviews to be used for career development, growth and coaching of individuals
• Effectively communicate in a professional manner with stakeholders, senior leadership and staff members, as well as resolve any issues or concerns that arise.
• Oversee and support all marketing efforts
• Ensure financial sustainability

FIRST YEAR – MEASURES OF SUCCESS

• Create a cohesive leadership team that is aligned to a common vision
• Develop organizational structure, formalize roles and responsibilities, and create processes to build a foundational structure for the organization
• Create a culture of accountability
• Identify areas for opportunity in revenue generation, operations/expense management and financial return for the organization

THE INDIVIDUAL

Given the pivotal role this individual will be expected to play in achieving the strategic objectives of Canterra Development Corp. and in supporting the success of the organization, it is essential that the successful candidate possess the following core competencies, experience, and attributes:

Education

• Post secondary degree in Business or a related field, is highly desirable
• A Certified Professional Accountant (CPA) designation would be an asset

Experience

• Minimum of 15 years leadership experience with the ideal candidate having their experience in the commercial real estate or property management industries
• Experience within your career in a family or a smaller entrepreneurial organization that does not have clearly defined systems and processes
• Demonstration of an innovative mindset where you seek solutions to problems and push through obstacles
• Strong financial acumen in understanding financial statements from prospective tenants, review of calculations of recoveries from tenants at year end, understanding financial reporting and the areas of opportunity within them and lead in the preparation of financial statements for third party audit
• Board reporting experience an asset

Competencies and Knowledge

• Strength in leadership and mentorship of teams
• Exceptional strength in finance, business and accounting
• Strong attention to detail and problem-solving skills
• Has a strong grasp on business ethics and ethical workplace behavior
• Consistency in workplace practices
• Has built action plans including key performance metrics to align operations with the strategic vision of the organization
• Highly skilled in creating a culture of accountability
• Has the ability to hold others accountable to their objectives and in turn the GM holds him/herself highly accountable to meeting the vision of the organization through the Advisory Board.
• Ability to effectively listen, communicate and guide management and staff
• Can critically evaluate situations and make impartial decisions that are optimal for the business
• Experienced in navigating varying interests in a Board, Ownership and family
• Ability to manage formal and informal communication channels with clients
• Skilled at building teams and creating organizational structure
• Skilled at collecting and analyzing information
• Ability to manage conflict while keeping a neutral stance and making decisions best for the business
• Manages through conflict using constructive tools and establishing a cooperative environment
• Ability to align processes with an organization’s strategic goals
• Ability to assess internal risk and put plans and processes in place to mitigate it
• A strong leader that can build trust, vision, and followership by aligning silo’s in an organization to a common vision.

Personal Attributes

• Exceptional communications skills with a proven ability to navigate competing priorities
• Has an innate ability to listen, be curious, understand varying perspectives and guide others to consider altering viewpoints
• Has an ability to understand a variety of personalities and can adapt their leadership style to the personality style
• A strong leader that can bring teams together
• An independent thinker
• Firm but fair
• Patient
• Skilled in mentoring and coaching
• An entrepreneurial spirit, where change is the norm and welcomed
• Displays integrity and a high ethical standard
• Respectful of others
• Positive attitude and energy
• Leads by example
• A coach and mentor; helps others to succeed
• Open to innovative ways of doing things
• Continuous learning mindset
• Looks for solutions instead of blame
• Cultivates team knowledge, sharing and trust
• Approachable
• Detail oriented
• Team focused

Compensation

A competitive compensation package awaits the successful candidate.

Location

Edmonton, Alberta

How to Apply

For the opportunity to join Canterra in the role of the General Manager, please email your resume to dreambig@profoundtalent.com referencing Position ID # AOUP-060571.Should you have an inquiry regarding this position, please contact Terri Davis at 587-200-0114 ext. 101.  For further information on ProFound Talent Inc. please visit the following:

Website: www.profoundtalent.com
YouTube: profoundtalent

* We thank all applicants for your submissions; however, only candidates being considered for this role will be contacted. *