THE ORGANIZATION
Our client, Catholic Social Services and Catholic Charities (The “Agency”) is a not-for-profit agency with over 60 years of commitment to its mission, which states:

“As a Catholic social services agency, we are guided by faith to care for

and bring hope to people in need with humility, compassion, and respect.”

The Agency is one of the largest social services agencies in Canada, with over 1800 employees who identify and respond to community needs by serving over 20,000 people each year through a variety of services and programs. CSS employs and serves people of all religious traditions or no tradition at all.

The Agency operates with a combination of public and private (“Sign of Hope”) funding and has an annual operating budget of more than $105 million. The Agency operates many residential programs and manages a portfolio of more than 120 leased or owned properties throughout Edmonton, Red Deer, and central Alberta.

For further information on Catholic Social Services, please visit their website at https://www.cssalberta.ca/.

THE OPPORTUNITY
The Superintendent of Infrastructure and Asset Management (IAM) is responsible for leading the management, performance, and continuous improvement of the agency’s property portfolio, capital projects, infrastructure, fleet, and maintenance services. This position reports to the CFO and has two direct reports, which include the IAM Project Manager, and the Manager of Infrastructure & Maintenance who leads a team of maintenance and trade professionals for a total team of 8 staff. The Superintendent provides strategic advice to the Executive Team regarding Agency asset needs, condition, priorities and provides guidance related to legislative and industry changes and best practices.  In addition, this role is responsible for leading the development of Agency’s annual infrastructure capital budget and operating budget to ensure property and facilities services are effective. The Superintendent oversees an operating budget of $3 million.

The Superintendent oversees project timelines, schedules, and plans and is responsible for ensuring timely communication of project priorities, issues and status with internal agency stakeholders and users of agency buildings and homes.

This position develops strategies and plans for capital projects, property and facilities management including repairs and maintenance and oversees the Strategic Asset Management Plan and Facilities Management Strategy.  The Superintendent ensures controls and processes are in place to manage Agency projects, the Agency’s vehicle fleet of about two dozen vehicles, and the overall operational activities of the Agency’s property and facilities, comprised of nearly 120 owned or leased residential and commercial buildings located in central and northern Alberta.

RESPONSIBILITIES

Strategy and Critical Thinking

• Ensure the Agency has robust policies and procedures in place for the delivery of property and facilities management services.
• Develop current, intermediate, and long-term property management plans for the Agency.
• Provide strategic leadership for the development of the Agency property portfolio to ensure that it delivers maximum capital and financial benefits with optimum client and stakeholder services.
• Utilize data to analyze and provide reporting on key performance indicators to facilitate planning, budgeting, scheduling, and implementation of capital projects and maintenance action plans. Monitor the quality-of-service delivery for repairs and maintenance, controlling expenditures and budgeting.
• Monitor collection of records and certificates of compliance for maintenance, inspection, and testing of equipment and systems for completeness and accuracy.

Customer and Stakeholder Focus and Communications

• Lead and develop Agency IAM communication processes with stakeholders and project partners, including internal project updates and reports.
• Establish an effective partnership with stakeholders (internal and external), to meet IAM service needs, capital projects, renovations and maintenance and repairs of properties.
• Develop and implement IAM strategic plans, ensuring operational alignment of services with the priority of the Agency’s programs and services.

Responsibility and Accountability

• Develop and monitor systems to identify and mitigate risks to Agency assets.
• Work closely with the Agency’s Safety Specialist to accommodate safety rules and procedures for service contracts, contractor/vendor.
• Ensure project and repair schedules and status are communicated to stakeholders and senior agency leadership.
• Address Agency property issues, and oversee planning of feasibility studies for design, renovation or construction, operations, and security.
• Ensure the Agency is compliant with federal, provincial, and civil requirements and legislation regarding property management and that appropriate data and information is kept up to date for accounting, taxes, and agency inventories.
• Ensure processes are in place to address building occupancy compliance in all locations (e.g., environmental, such as building cleaning, air quality and HVAC systems).
• Lead the purchase/sale process of agency homes and buildings and approval related to vehicle fleets.
• Oversee design, approval, awarding and completion of small to larger scale capital projects, utilizing external vendors and suppliers as appropriate.
• Provide guidance regarding budgets and priorities regarding repairs and maintenance in coordination with manager of IAM maintenance.
• Ad hoc projects, grants, and issues management.

FIRST YEAR – MEASURES OF SUCCESS

• Build solid, trusting, respectful relationships with the key users of Catholic Social Services’ assets including Agency program management, staff, and senior leadership through communications, consultation and travel throughout Edmonton and Central Alberta for face-to-face connection.
• Build upon the lines of communication ensuring that all key stakeholders are kept abreast of projects and their progress.
• Consult with the Executive leadership team to understand their departmental needs and build a strategic management plan that aligns to the needs of the business and the overall organizational objectives.
• Build strong partnerships with external stakeholders such as levels of government (e.g., city for permits, grants, etc.), commercial & residential real estate agents and property managers.
• Gain understanding of the agency’s relationships with vendors and contractors providing project and maintenance services.

THE INDIVIDUAL
Given the key role this position plays in achieving the asset management plans of Catholic Social Services and in supporting the success of the organization, it is essential that the successful candidate possess the following core competencies, experience, and attributes:

Education

• Relevant education in construction, engineering, project management, business administration or related fields.
• Certified Asset Management Professional (CAMP) or Project Management Professional designation (PMP) preferred (related experience will be considered in lieu)

Experience

• Minimum 5 years experience with project management is preferred.
• A project management designation or certificate considered an asset.
• 7+ years of progressive leadership with staff supervision.
• Capital project management experience (budget, construction, milestone reporting, or combination of several of these aspects).
• Budgeting, asset and/or property management/administration experience and leadership of teams.

Knowledge, Skills & Abilities

• Strategic thinking with ability to analyze internal and external factors to identify current and future opportunities, challenges, and risks, and ensure ongoing service excellence.
• Strong analytical and problem-solving skills with the ability to formulate action plans and follow through.
• Proven ability to collaborate, consult and integrate feedback from stakeholders into constructive plans and process improvements.
• Business acumen in the development, monitoring or project budgets and operations.
• Excellent communication skills (written, verbal and presentation) with demonstrated ability to clearly convey issues and concepts. This position will consult with agency management and leaders as well as report and present on a regular basis.
• Proven knowledge of facilities and/or building management, project management, and budgeting.
• Excellent interpersonal skills and sound judgment related to sensitive issues.
• Leadership skills to foster cooperative and collaborative working relationships, lead multiple projects simultaneously, and lead cross-functional teams.
• Maturity, self-awareness, and insightfulness, with high ethical standards and integrity.
• Computer literacy (e.g., MS Office, property management and/or business analytics (e.g., ManagerPlus)

Core Competencies

Analytical Thinking

• Applies systematic, logical reasoning when addressing problems or situations to arrive at an appropriate solution or outcome.
• Considers the various issues and components of the problem; develops sequential steps to address the situation and determines rational timeframes and priorities.

Critical Thinking

• Analyzes and interprets data and information gathered from observation, investigations, formal and informal communication, reports, legislation, and others to develop conclusions.
• Reflects on past experience, organizational practices and processes in order to determine the correct course of action.
• Analyzes the internal and external environment to identify current and future opportunities, challenges, and risks.

Strategic Thinking

• Analyzes and interprets the strategic direction of the organization, has a clear and firm understanding of the vision, mission, values, and objectives of the workplace, uses that information to develop responsibilities, tasks, goals, and initiatives that align with long term plans and growth.
• Reflects on past experience, organizational practices and processes in order to determine the correct course of action.
• Analyzes the internal and external environment to identify current and future opportunities, challenges, and risks.

Customer and stakeholder focused, building, and fostering relationships

• Ensures and maintains customer satisfaction with the services offered.
• Determines customer needs, asks open ended and probing questions, listens, allows clients to express themselves, confirms understanding, and uses positive aptitude.

Accountability

• Takes personal responsibility for the quality and timeliness of work commitments and achieves results with little to no oversight, including following guidelines, standards, regulations, and principles.

Leadership

• Maintains professional and positive manner even under changing or uncertain conditions. Works well with a wide range of individuals to provide support, coaching, encouragement, and direction.
• Engages others to accomplish Agency goals and strategies.

COMPENSATION
A competitive compensation package awaits the successful candidate.

LOCATION
Edmonton, Alberta (preferred). Would consider an individual located in Red Deer, Alberta. CSS offers a hybrid work arrangement, this position will work in an office based in Edmonton, and travel to locations throughout Central Alberta (e.g., Red Deer, Camrose, Wetaskiwin, Ponoka, Wainwrights, Lloydminster).

TRAVEL
Travel is primarily day travel with minimal overnight stays.

HOW TO APPLY
For the opportunity to join Catholic Social Services in the role of Superintendent, Infrastructure and Asset Management, please email your resume to DreamBig@profoundtalent.com referencing Position ID #AGOV-566221.

Should you have an inquiry regarding this position, please contact Tammy Berge at 587-200-0114 ext. 103.

For further information on ProFound Talent Inc. please visit: www.profoundtalent.com

EQUAL OPPORTUNITY

ProFound Talent is a woman owned and operated business, recognized and certified by Women Business Enterprise (WBE). We pride ourselves in supporting equity, diversity, and inclusion initiatives in our recruitment processes and in our work environment, where every individual feels valued and respected. We welcome applications from all qualified individuals to which you may confidentially share your accommodation needs at time of application. We will adjust our processes to ensure you have an inclusive, fair, and respectful experience that allows you to represent yourself in your unique and most authentic way.

* We thank all applicants for your submissions, however only candidates being considered for this role will be contacted. *